Still mourning the loss of her beloved grandmother, single mother Tsidi (Chumisa Cosa) is forced to leave her home in Gugulethu after an irreconcilable feud with her relatives, who have plans for the family house. With nowhere else to stay and her 9-year-old-daughter Winnie (Kamvalethu Jonas Raziya) to care for, Tsidi has no choice but to contact her estranged mother Mavis (Nosipho Mtebe), who has worked as a live-in domestic for the same white ‘Madam’ (Jennifer Boraine) for the past 30 years.
Tsidi blames Mavis for never being around for her or her brother, as she was always obsessively devoted to Madam’s white family. Even now, with Madam bed-ridden and her sons far abroad, Mavis continues to doggedly slave away in the big, empty suburban house. Mavis reluctantly welcomes her daughter and granddaughter; the house brings back uncomfortable childhood memories for Tsidi, who recalls feelings of deep alienation, whereas Winnie is overjoyed with their new space.
Mavis insists that Tsidi and Winnie stay in the cramped maid’s quarters, in spite of the house’s many rooms remaining unused. When Tsidi learns that Madam is not merely bed-ridden but helplessly catatonic, she resolves to make the house a home on her own terms, but soon meets a disturbing, supernatural resistance. She starts to suspect that Madam is not as helpless as she seems and is the cause of this paranormal terror against her. Mavis does not believe her, remaining loyal to Madam and reminding Tsidi of how grateful they should be for Madam’s generosity.
As Tsidi becomes more frightened for her and her daughter’s safety, they receive a surprise visit from Stuart (Sanda Shandu), Mavis’s only son who was adopted by Madam. Stuart descends on the house with his own ideas of what is best for the ‘family’. With Tsidi and Mavis’s already troubled bond on the brink of destruction, and her relationship with her own daughter deteriorating, Tsidi turns to her grandmother’s spirit to help her uncover the dark truth about Madam’s horrifying heritage.
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